Availability and bookings for Lee Wick Farm Cottages and Glamping

For touring caravan, camper van and motorhome bookings, please either choose your dates above to send us an enquiry or contact us by email / phone for availability and bookings:

Lee Wick Farm, Lee Wick Lane, St. Osyth, Essex CO16 8ES

T: 01255 823281  E: info@leewickfarm.co.uk

Please grab a cup of tea and have a read; by booking with us it will be considered you are fully conversant with, and have agreed to, all the below Terms and Conditions. 

BOOKING TERMS AND CONDITIONS V5 

Lee Wick Farm Cottages & Glamping Terms & Conditions 3 March 2021 V5

Terms and Conditions (aka the boring but necessary bits)
Please grab a cup of tea and read, by booking with us, it will be considered you are fully conversant with and have agreed to all the below Terms and Conditions.

Travel Insurance:
We highly recommend you take out travel insurance (even if you are just travelling a short distance to visit us), in case you need to cancel your booking for any reason.
Do check the small print to make sure you are covered for every eventuality.

Booking / Payment Method
Reservations by the lead guest for each property or pitch can be made via email or online at www.leewickfarm.co.uk.

For glamping and touring / camping bookings, a deposit of 15% will be taken directly with Lee Wick Farm (this may differ if booked with a third party booking partner) to confirm the booking which is non-refundable.

For cottage bookings a deposit of 25% is required at the time of booking. This is non-refundable.

The remaining balance is due 28 days in advance of your arrival date, it is your responsibility to pay this on time using the secure payment link emailed to you.

If booking by voucher, please email info@leewickfarm.co.uk to book and confirm the voucher code and value in the email, or book online directly via our website and enter the voucher code in the box on the web page when prompted.

We reserve the right to cancel the booking if payment is not received on time.

All bookings that fall within 4 weeks are payable in full at the time of booking.

Breakages / Damages / Noise
Glamping bookings:
We hold a refundable pre-authorisation charge for all glamping bookings:

This is currently £250

This is held three days before arrival and then released back to you three days after your departure. Please make sure you have the funds available in your account.

We do not accept bookings from anyone under the age of 18.

We do not accept group bookings from anyone under the age of 21.

The pre-authorisation amount is held against your payment card three days before arrival for the duration of your stay in case of any breakages, damages, noise complaints or if excessive cleaning is required after your stay.

If any breakages or damage has occurred during your stay, please kindly inform us as soon as possible, you may be charged for damages or additional cleaning that may be required.

If for example we receive anti – social behavior complaints, noise complaints or your dog is a nuisance to others you may lose some or all, of the pre-authorised amount and may be asked to leave.

Breakages / Damages / Noise
Cottage bookings:
For cottage bookings, we require a refundable damages deposit of:

£500 for each booking in The Cart Lodge.

£300 for each booking in Stable Cottage

This is taken as a pre-authorised hold held against the retained card details for your booking, 7 days before arrival for the duration of your stay in case of any breakages, damages, noise or anti-social behaviour complaints or if excessive cleaning is required after your stay.

If any breakages or damage has occurred during your stay, please kindly inform us as soon as possible, you may be charged for damages or additional cleaning that may be required. If for example we receive noise or anti-social behaviour complaints, or your dog is a nuisance to others, you may lose some or all, of the pre-authorised amount and may be asked to leave.

The pre-authorisation is released 7 days after the day of your departure.

Damage / Noise
Touring / Camping bookings:
If any breakages or damage has occurred during your stay, please kindly inform us as soon as possible, you may be charged for damages. If we receive noise or anti-social behaviour complaints, you may be asked to leave.

Breakages / Damages / Noise
All Properties

The security/damages deposit is a ‘Pre-Authorised Hold’ – It is not a payment.

No music outside in the evenings please, or any loud noise after 11pm.
Please consider your fellow guests.

In all cases lost or damaged keys will attract a £20 charge without exception.

If you are at a property which includes a hot tub, it is absolutely essential that you do not attempt to use the burner part (as a heating source/ fire pit) as doing so when the hot tub is empty, will cause irreparable damage to the burner and result in the cost of replacement being borne by you.

If we are unable to collect the pre-authorisation hold via the retained charge card details, we will contact you to take alternative details. If we are unable to arrange the pre-authorised hold for your security/damages deposit, you will not be able to access your booked property and the booking will be cancelled, forfeiting any balance paid. As such it is vital that this matter is dealt with before arrival.

Cancellation Policy
In the event of cancellation more than 28 days before the date of arrival, you will lose your deposit fee.

Any cancellation made 28 days or less before the date of arrival, will result in the entire rental amount being forfeited.

If we can re-sell your booking date(s), we will refund your balance sum but in all cases you will forfeit your deposit.

We offer no guarantee we can re-sell your booking, if we do re-sell some, or all of your cancelled dates any refund will be subject to an administration fee of not less that £10.

If for any reason you decide to arrive later, or leave earlier than the booked dates, Lee Wick Farm Cottages and Glamping will retain all monies paid by you and no refund will be considered.

You are strongly advised to purchase holiday insurance to avoid any loss in the unlikely event of you having to cancel.

Covid – 19
If, because of government Covid – 19 restrictions, we have to close, or you are not permitted to travel, we will offer you one of the following options (your choice):
1) Re-schedule your booking for another date subject to availability. Please note, prices are season dependent. If for example if you have a booking in April and want to re-book for August, you will pay a higher price.
2) Offer a voucher for the amount paid, valid for 18 months.
3) Offer a refund for the amount paid. We will endeavour to deal with refunds within 14 days of receiving bank details.

Force Majeure
LWFC&G Ltd, trading as Lee Wick Farm Cottages & Glamping are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your booking as a result of circumstances beyond their control.

Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding natural disaster, epidemics, pandemics, health risks or such similar events (‘Force Majeure’). We recommend that you have adequate holiday insurance in place to cover this.

At the business’s discretion, should such a Force Majeure event, force the closure of the business, a voucher for the sum paid may be offered. In a Force Majeure situation, no cash refunds will be given.

Vouchers issued can be gifted to friends or family if you wish. Please ensure that the booking party advises us that you have attributed the use of a voucher to another guest.

The voucher cannot be redeemed for anything other than a booking or extras at Lee Wick Farm Cottages & Glamping and cannot be exchanged for cash.
Booking Alteration
If for any reason not included in a Force Majeure situation, beyond the business’s control, such as (but not limited to) fire, flood, power failure, your booking has to be cancelled by the business, you will be offered a voucher to the value paid, or you may book an alternative date, or you may opt for a refund.

If for any reason you need to alter your booking dates, every effort will made to accommodate this and an administration fee of £10 will be charged in all cases.

Alterations within 28 days of arrival are deemed a cancellation and as such our cancellation policy will apply.

Complaints Procedure
If you have an issue on arrival or at any time whilst on site, please text or call 07718 403348 and leave a message. We will try and remedy the situation or answer your question as soon as possible. Please be patient and give our maintenance staff time to assess your query and respond.

We hope you enjoy staying with us but if you have a complaint about the property, in the first instance and as soon as possible, please contact via phone (01255 823281 office hours or 07718 403348 and leave a message or text, or email info@leewickfarm.co.uk.

We shall endeavour to make every effort to rectify any faults or make repairs to equipment as soon as possible.

Guests have a legal obligation to mitigate their loss.

If we are denied the opportunity of investigating any complaint within a reasonable time or denied the opportunity to put matters right during the stay, then the guest will waive all rights to recompense.

We will do our utmost to ensure any problems are resolved quickly, however we cannot be held responsible for any such breakdowns or loss.

Any rudeness or abuse to staff will not be tolerated.

Arrival and Departure times:

Cottage & Glamping guests:
Arrival to the Pods/Cabins/Cottages is from 3.30pm onwards and departure is by 11am.

Please do not arrive before 3.30pm as there will be cleaning and maintenance being carried out.

We reserve the right (via the pre-authorised hold) to charge for late departure.

Earlier arrival and later departure may be possible but only by prior arrangement by email only (not text message, phone call or social media messaging), not after arrival.

Late departure after 11am, which has not been agreed prior to arrival, will incur a minimum charge of £20.
Access codes for the booked accommodation will be provided prior to arrival, if you have not received this information before setting off for your stay, please contact us as there maybe no one on site when you arrive.

Touring / Camping guests:
Touring/Motorhomes etc: Arrival is from 1pm please and departure is by midday.

Camping: Arrival is from 1pm and departure is by midday.

An earlier arrival, or a later departure may be possible, but only by prior arrangement before your day of arrival.

Liability
The business does not accept liability for injury or loss of life to any person within the premises.

It is your responsibility to make sure you and your children are safe in the properties and around the hot tubs at all times.

The business does not accept liability for loss or damage to any property or vehicle brought onto the premises.

It is recommended that the customer takes out his own private insurance as required.

Occupancy in Cottages and Glamping properties:

” Green CargoPod will sleep either: 2 adults and 2 children or a maximum of 3 adults.
Where at our discretion we allow a third adult at either the Green CargoPod or the Lushna Mezzanine, there will be an additional charge.
” Purple CargoPod and MegaPods sleep a maximum of 2 adults only, or 2 adults and 2 children.
” The Armadillas sleep up to 2 adults only. Strictly no children are permitted in the Armadilla area.
” Lushna Classic Suite 10 and Lushna Lux Suites 11 & 12 sleep 2 adults only – Strictly no children are permitted in the Lushna Suites area.
” Lushna Mezzanine will sleep either: 2 adults and 2 children or a maximum of 3 adults
” Lushna Petites, sleep either 2 adults only or 2 adults and 2 children.
” The Cart Lodge sleeps a maximum of 12 people.
” Stable Cottage sleeps a maximum of 7 people.

Occupancy in Camping and Touring Areas:

” Maximum of 2 adults only, or 2 adults and up to 4 children per pitch / booking.

There are three touring pitches and three camping pitches.

There are no exceptions in any circumstances to these occupancy rules.

Guests found flouting these rules will be asked to leave and will forfeit all sums paid.

Hot Tub Terms and Conditions and Health and Safety:

If you have added the hot tub to your booking, you will be provided with two documents with your confirmation email. These relate to the safe use of the hot tub and the details of how to light/heat the hot tub. These documents form part of your contract with Lee Wick Farm Cottages & Glamping. If having read these documents you decide you no longer wish to add the hot tub to your booking, please advise us by email and you will be refunded for the cost of the hot tub. Otherwise it will be deemed accepted that you have fully read and understood these documents along with these terms and conditions of booking.

It is up to you to book and pay for the hot tub, if you wish to book the hot tub please double check your booking confirmation has it added. It is not possible to book the hot tub on the day of arrival under any circumstances. It must be pre-booked and paid for a minimum of 2 days before arrival.
We provide sufficient logs for the use of the hot tubs and not for the fire pits for the duration of your stay. If you wish to use the fire pit we recommend that you either purchase logs from us in advance or supply your own. If you run out of logs for the hot tub then it is your responsibility to purchase more. You may be able to purchase logs from the Nisa store on Point Clear Road (left out of Lee Wick Lane, then 400m on the left-hand side).

Instructions for lighting / heating the hot tub are provided and it is your responsibility to do this.

We do not light / heat the hot tub for you and no refunds will be given if you have issues lighting / heating the hot tub.

No refunds will be provided in the case of inclement weather or other factors beyond the owner’s control, however if you have booked a hot tub and decide a minimum of 2 days before arrival, that you wish to cancel the addition of the hot tub, perhaps because inclement weather is forecast, we will refund the sum paid for the hot tub, less a £10 administration fee.

We want you to relax and enjoy the log fired hot tub at Lee Wick Farm so please read the Terms and Conditions below. We don’t want to scare you from using the hot tub, but we take health and safety very seriously and awareness of the key points below is very important. We think the main thing for hot tub safety and enjoyment is to use common sense.
” The hot tubs are for the sole use of occupants of the CargoPods and Lushna Mezzanine Suite, for up 2 adults and 2 children, or 4 adults only.
” MegaPod’s 1, 2 and 3 and the Lushna Petites with hot tubs are for up to 2 adults, or 1 adult and 1 child at a time.
” The Armadillas and Lushna Suites numbered 10, 11 and 12, for 2 adults only, strictly no children anywhere within the Armadilla area or at Lushna Suites numbered 10, 11 and 12.
” The Hot tub at Stable Cottage is for a maximum of 5 people.
” The use of the hot tub is entirely at the risk of the booking party.
” Parents must always supervise children in and around the hot tubs.
” Children under 5 are prohibited from using the tub as high temperatures can affect little ones much quicker than adults.
” An adult must always accompany older children and enforce the rules of safety.
” For children under 16 the temperature should be a maximum of 36 degrees C and they shouldn’t stay in the tub for longer than 10 minutes at a time.
” Maximum temperature for adults without a health condition or being pregnant should be 40 degrees C, but we think 39 degrees C is perfect! Cooler still in the summer months.
” Never use the hot tub alone.
” Anyone with existing medical conditions should consult with a doctor before using the hot tub.
” Pregnant women should consult with a doctor before using the hot tub and the temperature kept cooler (36 degrees C) and reduce the time spent in the hot tub.
” If anyone begins to feel unwell be sure to leave the hot tub immediately.
” People with skin, ear, genital, or other body infections, open sores or wounds should not use the hot tub due to the possibility of spreading infection or irritating the existing condition.
” Do not immerse your head in the hot tub water.
” Never use the hot tub while using or after using narcotics or other drugs that may cause sleepiness or raise / lower the blood pressure.
” A relaxing glass of wine is fine but do not drink to intoxication.
” The heat of the hot tub can speed up the effects of alcohol.
” We recommend drinking plenty of water whilst using the hot tub.
” Do not use floating candles in the hot tub as the wax marks the wood.
” Do not add fish to the hot tub (yes this has happened!).
” Never use glass receptacles in or around the hot tub, please use plastic glasses only. Broken glass is difficult to see in the hot tub water and broken glass and bare feet don’t mix!
” Do not use the burner part of the hot tub without the hot tub being full of water.
” Do not use electrical appliances in or by the hot tub.
” Avoid using the hot tub immediately after a heavy meal.
” Please shower before use and remove fake tan.
” Take care when entering or leaving the hot tub as leg muscles may be relaxed and feel unsteady and the decking can be slippery when wet.
” We reserve the right to close the hot tub if conditions turn icy during winter, or if for maintenance reasons the hot tub cannot be used, guests will be offered a refund or alternative booking.
” If any fault or damage occurs with the hot tub, at the earliest convenience contact us on 07718 403348 and leave a message or text.
” Please make sure the cover is left on and secured after use, if you fail to do so and the hot tub is damaged the cost of repairs will be passed on to you.

No Smoking
Smoking or vaping is not permitted inside any of our accommodation, or in the hot tubs.

Please make use of our wall-mounted ash-trays outside each property to discard your cigarette ends. Please do not discard them on the ground.

Please ensure smoke does not enter the accommodation through open doors or windows when smoking outsite.
If lingering smells result in extra cleaning to eradicate these, a charge will be levied via the security/damages deposit

Dogs
A maximum of two well-behaved dogs are permitted in the cottages.

For glamping bookings:
A maximum of one dog only is permitted in each of the
” Armadillas
” MegaPods
” Lushna Suites
” Lushna Petites.

A maximum two dogs are allowed in the
” CargoPods.

There is a charge of £10 per dog per booking for both glamping and cottage bookings.

We allow a maximum of two dogs per booking for camping or touring bookings for no additional charge.

We must be advised in advance if you are intending to bring dogs and we must know their breed type. We advise owners to have third party insurance. We accept no liability for any incidents involving dogs.

Dogs must be on leads at all times around the site. If your dog becomes a nuisance to others, you will be asked to remove it from the site and / or yourselves.

Dogs are not permitted on the furniture / beds in any of the properties.
Please bring your own dog beds to discourage dogs from the furniture and do not leave dogs unattended in the pods or cottages at any time.

You are responsible for removing any mess left by your animal by bagging it and putting it in the bins provided. We will not tolerate anyone leaving dog waste for others to clean up or to step in and you will be charged for this from your damage deposit.

We reserve the right to charge via your deposit for cleaning up any dog mess, or damage caused by your dog.

We cannot accept in accordance with the Dangerous Dog Act 1991, any dog known as a Pit Bull Terrier, Japanese Tosa, Argentino, Fila Braziliero, or any dog used for fighting, or has the appearance of a dog used for fighting or must legally wear a muzzle.

Guest Responsibility
We hope you enjoy staying at our accommodation and ask our customers to leave the properties in a clean tidy condition, this includes:

” Ensuring any used crockery, cutlery, pots and pans etc are washed up

” Any rubbish is placed in the refuse bins or recycling bins provided

The accommodation must be left locked securely when you go out.

Glamping guests, are asked to leave the property locked and the key in the secure key box where you found it when you leave.

Cottage guests please leave the properties locked when you leave.

Touring paddock guests, please make sure the gate to the paddock is chained and locked after your departure.

We ask all our guests to please remember there are other guests staying in adjacent properties and therefore be mindful of noise and anti-social behaviour.

No music outside in the evenings please or loud noise after 11pm. Guests will be asked to leave if this request is not adhered to, or complaints are received.

Please note none of the neighbouring residential properties are associated with the business, so please either text or leave a message on the mobile number (07718 403348) in the first instance if you have an issue or query. Please do not call at adjoining properties for information or directions.

Any damage to items, furniture and fixtures will be charged for via your deposit.

Drug use:
We take a zero-tolerance policy to drug use. Anyone found using or under the influence of drugs or substances, classified under the Misuse of Drugs Act (1971), will be reported to the police and asked to leave the premises.

Any evidence, such as lingering smells of cannabis use, or suspicion of drug use on our premises will also be reported to the police and you will lose your security deposit.

Ball Games:
Please note ball games are not permitted anywhere on site due to the nuisance this can cause to other guests and damage to plants and property.

This is also to eliminate the risk of balls ending up in the adjoining fields causing damage to crops growing. Thank you for your understanding.

Drones:
Please note drones are not permitted to be used at any time on site.

Fishing:
There is a reservoir with fishing club on the opposite side of St. Osyth to the glamping site and cottages. This is about a 10 minute drive away. Subject to availability, fishing passes can be bought at a cost of £10 per person wishing to fish. Please add the required fishing passes when booking online and once confirmed this will be attached to your booking confirmation or left in the accommodation for you on arrival. Please make sure you print the pass and rules and take with you when you go fishing. If you are unable to produce the pass at the fishing reservoir, as you will not be able to fish and asked to leave.

It is vital that you read and understand the club rules provided.
In Case of Fire
On discovering a fire anywhere on the site, (if safe to do so please extinguish with fire extinguishers provided).

Evacuate immediately and alert any other guests nearby if safe to do so.

If necessary, raise the alarm by shouting ‘Fire, Fire, Fire’.

Please call 999 immediately and report the location as Lee Wick Farm, Lee Wick Lane, (off Point Clear Road) St Osyth CO16 8ES.

Thereafter please call 07718 403348 and alert of the fire.

Horses
Due to the adjacency of horses and guests bringing dogs to the Pods, Lushnas and cottages the use of fireworks or Chinese lanterns anywhere on the site is strictly not permitted.

When horses are using the ménage, we would be very grateful if children and pets are kept at a distance, due to sudden movement or noise spooking the horses.

Please do not feed any of the horses, or venture into the stable areas without permission and do not enter any of the paddocks with or without horses in.
Do not allow your dog/s to enter paddocks, or stable yards and make sure your dog/s are on leads at all times.

Wildlife
There is no lighting at night, which is wonderful for wildlife and nature watching. We have some very friendly ducks on site, which waddle around during the day (generally following our housekeepers) but please don’t invite them in to your accommodation, you can of course leave some water out for them. You might also see Pheasants, Owls, Little Egrets, Curlews Kestrels and even Marsh Harriers. Hares can be spotted in the fields at certain times of the year and of course the natural habitat encourages bees amongst the flowering hedging and depending on crop rotation, Thunder flies which may be more prevalent around harvest time.

Return of Personal Belongings
For left belongings you are required to pay the cost of returning any items to you, plus an administration charge to cover the time involved doing this. You may of course arrange to collect any items from us at your convenience. Please ensure you arrange a time for this via email as the office is not always attended.

Left items will be kept for a period of 1 month after departure and thereafter disposed of.

Breach of these terms and conditions
If you, any other person in your party or people visiting you during your stay, commit a breach of these Terms and Conditions, the owners of Lee Wick Farm Cottages & Glamping have the right to terminate your booking.

If this occurs, you will be required to vacate the property immediately.

No refunds will be payable in this case.

In addition, you may forfeit the security/damages deposit.

Data Protection
All personal information supplied to us by you will be treated in confidence by Lee Wick Farm Cottages and Glamping and will not be disclosed to any third parties except where your consent has been received or where required by law. In order to provide you with a service, this information will be held in the data systems of Lee Wick Farm Cottages and Glamping. Only persons permitted to access your information are those employed or authorised by us.

Finally, thank you for reading, we very much hope you enjoy your stay!

   We hope you enjoy your stay!